PrimeReception captures every call, structures the injury intake, and keeps your whole team on the same record — and it answers the calls no one’s there to take.
Injured callers don’t leave a voicemail and wait — they call the next firm. The calls that matter rarely arrive neatly during business hours. PrimeReception keeps every call answered, captured, and in front of the right person.
The journey of a call — from the first ring, onto the sheet, into the right hands, through to a completed intake.
Who called, what it’s about, who’s handling it, what’s next, which ones can’t wait. Your whole team works from the same live intake record — the same row, the same status, the same context.
A clean summary, the facts the caller reported, the injury and treatment, the urgency, the full transcript. Every line is framed “per caller” — what they said, not guesses or interpretation.
An urgent call lands; the right attorney is alerted on their phone with the detail and the urgency flag. Call back, add a note, mark it done — respond while the caller’s still deciding.
PrimeReception sends the caller a secure link to finish their intake, and the follow-up trail updates as they complete it — right on the call record. By email today.
Marcus,
Thanks for calling Mathers & Reade tonight. Use the secure link below to finish your intake on your own time — it takes about three minutes.
Continue your intakeprimereception.com/intake/···— The team at Mathers & Reade
PrimeReception picks up the after-hours call, structures the injury intake, flags anything urgent, alerts the right attorney on their phone, and fills the call record. So when you sit down in the morning, the call is captured and waiting — not lost.
Powered by after-hours AI intake · surfaced on the shared call record
The intake schema and the urgency logic are built for personal injury matters specifically — not adapted from a dental practice-management tool or a general-purpose CRM.
Incident · injury · treatment · urgency. Not a generic intake form bolted on. The fields a PI coordinator would ask are the fields the intake record captures.
Commercial vehicles, ER visits, attorney requested, recent incidents — the signals tuned for PI rise to the top of the record automatically.
Every fact is framed “per caller.” You see the words the caller actually used, and the full transcript and recording sit one click away.
Records are scoped to your organization at the database level. Other firms never see your calls; your team sees only what their role allows.
Phone numbers and other personal details are masked by default in the intake record and revealed only to roles that need them.
PrimeReception captures and organizes the call. Your firm remains responsible for legal judgment, client engagement, and any compliance obligations.
We’re onboarding a small number of founding personal-injury firms. Talk to us about a pilot — we’ll quote you after a short fit call.
Talk to usQuoted to your firm
Pricing reflects call volume, coverage hours, and intake complexity. We’ll share a written quote after a 20-minute fit call, no pressure.
Book a demoNo volume minimums during the pilot. We work alongside your intake process — not around it.
A 20-minute walk-through. We’ll show you the shared call record, the call detail, and the after-hours intake — on real numbers, with sample data.