Privacy Policy
Last updated: February 19, 2026
1. Introduction
PrimeReception (“we,” “us,” or “our”) provides AI-powered phone answering services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.
2. Information We Collect
Information you provide directly:
- Business name, contact name, email address, and phone number when you sign up or contact us
- Business details you share during onboarding (hours, services, FAQs, call handling preferences)
- Payment information processed through our payment provider
Information collected through our service:
- Call data: caller phone number, call duration, call recordings or transcripts as configured by you
- Messages and information callers provide during calls handled by your AI receptionist
Information collected automatically:
- Website usage data: IP address, browser type, pages visited, and referring URLs
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide, maintain, and improve our AI receptionist service
- To configure and optimize your call handling
- To communicate with you about your account and service
- To process payments
- To respond to inquiries and support requests
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors who help us deliver our service (voice AI platforms, telephony providers, hosting providers)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call data is retained according to the configuration agreed upon during onboarding. You may request deletion of your data by contacting us.
6. Sensitive Information & Healthcare Data
PrimeReception is designed to minimize the collection of sensitive information during calls. If your business handles protected health information (PHI) or other regulated data, we configure call handling to limit what is captured and route calls appropriately. You remain responsible for your own compliance requirements (including HIPAA, if applicable), and we will align our configuration to your policies and vendor agreements.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
To exercise these rights, contact us at support@primereception.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at: