How It Works
From sign-up to live calls in as few as 5 business days. You do nothing technical — we handle every detail.
You Sign Up & Share Your Details
Fill out a short onboarding form with your business info. We need your business name, hours, services offered, common FAQs, and your preferred call forwarding number. This takes about 15 minutes.
We Build Everything
Our team configures your AI voice personality, writes custom call scripts, programs your FAQs, provisions your phone number, sets up call forwarding, and runs thorough testing.
Go Live & Start Capturing Calls
After testing and your approval, we flip the switch. Your AI receptionist starts answering calls immediately — 24/7 if you choose the Pro plan.
What Your Implementation Package Covers
Your one-time implementation package covers complete, end-to-end configuration. Here's exactly what we do for you.
Custom Voice Personality
We select and configure a natural-sounding AI voice that matches your brand tone — professional, warm, or friendly.
Call Script Writing
Our team writes custom greeting scripts, call handling flows, and response patterns specific to your business.
FAQ Training
We program your most common questions and answers so the AI handles routine inquiries without any human involvement.
Phone Number Provisioning
We set up a dedicated phone number (or port your existing one) and configure all routing rules.
Call Forwarding Setup
Urgent calls get forwarded to you or your team instantly based on rules you define. Everything else becomes a message.
Testing & Quality Assurance
We run dozens of test calls covering different scenarios before going live — so your first real call is perfect.
Go-Live Support
We monitor your first week of calls closely, making real-time adjustments to ensure everything runs smoothly.
Script Revisions Included
Not happy with a script or FAQ response? Every plan includes revisions during implementation. Pro plan customers get ongoing refinements post-launch.
Ongoing Optimization
We review call patterns and continuously improve your AI receptionist's performance over time.
Your Timeline to Going Live
Most businesses are live within 5 business days. Here's the typical schedule.
Onboarding Call & Information Gathering
We hop on a quick call (or you fill out our onboarding form) to collect everything we need: business details, hours, services, FAQs, and call handling preferences.
Build & Configure
We set up your AI voice personality, write call scripts, program FAQ responses, provision your phone number, and configure call forwarding rules.
Internal Testing
Our team runs dozens of test calls — greetings, FAQ queries, transfer requests, edge cases — to make sure everything works perfectly.
Your Review & Go-Live
We walk you through a demo of your AI receptionist. Once you approve, we flip the switch and your phone starts getting answered 24/7.
What We Need From You
Just a few details about your business. That's it — we handle everything else.
A Day in the Life with PrimeReception
Here's how a typical day looks when your AI receptionist is handling calls.
New patient calls to ask about teeth whitening services
AI answers with your service details and pricing, offers to schedule a consultation. The lead's contact info is captured for your team to follow up.
Existing patient calls to reschedule their appointment
AI confirms their identity, takes the reschedule request, and sends you a notification so your front desk can update the calendar.
Sales caller trying to sell office supplies
AI politely takes a message and flags it as a vendor call. You don't get interrupted during lunch.
Patient calls with an urgent dental issue
AI recognizes the urgency, immediately transfers the call to your emergency line. Patient gets help fast.
Potential new patient calls after hours about dental implants
AI answers professionally, explains your implant services, captures the lead, and books a callback for the next morning. You see the message when you check your phone.
Daily summary delivered
You get a recap: 12 calls handled, 3 new leads captured, 1 urgent transfer, 2 appointment requests. Zero missed calls.
Ready to Get Started?
Book a free demo and we'll show you exactly how PrimeReception will work for your business.