These Terms of Service (“Terms”) govern your access to and use of the PrimeReception website at primereception.com and any related services, features, or content offered by PrimeReception (“PrimeReception,” “we,” “us,” or “our”). By accessing or using the services, you agree to be bound by these Terms. If you do not agree, do not use the services.
1. Acceptance of Terms
Your use of the services constitutes your acceptance of these Terms and our Privacy Policy. If you are using the services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of service
PrimeReception provides after-hours intake, messaging, and related software services to law firms. When you call a law firm that uses PrimeReception or interact with one of our intake links, you are communicating with PrimeReception in our capacity as that firm's service provider. The firm — not PrimeReception — is responsible for providing legal services to you. Using PrimeReception does not create an attorney-client relationship with PrimeReception.
3. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the services. By using the services, you represent that you meet this requirement.
4. Acceptable use
You agree not to:
- Use the services for any unlawful, fraudulent, or harmful purpose.
- Interfere with or disrupt the services, our infrastructure, or other users' use of the services.
- Attempt to gain unauthorized access to any part of the services, accounts, systems, or networks.
- Scrape, harvest, or otherwise collect information from the services without our prior written consent.
- Submit knowingly false, misleading, or impersonating information.
- Use the services to send unsolicited communications or to violate any applicable law, including telecommunications and consumer protection laws.
5. Text Messaging
PrimeReception LLC operates a text messaging program on behalf of the law firms that use the Service. If you consent during a recorded call, "[Firm Name] via PrimeReception" sends you one text message containing a link to complete your intake with that firm. Message frequency is one message per request. Message and data rates may apply. Consent to receive a text is not a condition of using the firm's services or of being considered for representation. Reply STOP to opt out at any time and HELP for help, or contact support@primereception.com. Wireless carriers are not liable for delayed or undelivered messages. The program is described at https://www.primereception.com/sms-consent, and our handling of your information is described in our Privacy Policy at https://www.primereception.com/privacy.
6. Intellectual property
The PrimeReception name, logo, website, software, content, and all related intellectual property rights are owned by PrimeReception or its licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the services for their intended purpose. You may not copy, modify, distribute, sell, or create derivative works based on any part of the services without our prior written permission.
7. Disclaimers
The services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including without limitation any warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. PrimeReception is not a law firm and does not provide legal advice; nothing you receive from PrimeReception is a substitute for the advice of a licensed attorney.
8. Limitation of liability
To the maximum extent permitted by law, PrimeReception and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or in connection with your use of the services, even if advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to the services will not exceed the greater of one hundred U.S. dollars (US $100) or the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
9. Indemnification
You agree to defend, indemnify, and hold harmless PrimeReception and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the services, your violation of these Terms, or your violation of any third-party right.
10. Termination
We may suspend or terminate your access to the services at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms. You may stop using the services at any time. Sections that by their nature should survive termination will survive.
11. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the services will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts. Nothing in these Terms limits any right you have under applicable law that cannot be waived by agreement.
12. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. If the changes are material, we will use commercially reasonable efforts to notify you. Your continued use of the services after the changes take effect constitutes acceptance of the updated Terms.
13. Contact us
Questions about these Terms? Contact us at support@primereception.com.